Updated November 2024
Privacy Policy
Introduction and Data Controller Information
This notice informs you of your rights when you submit data via this website, wordswise.uk. It explains how your data will be collected, and handled and assures you that Michelle May-Jones will treat your data with respect and in compliance of UK GDPR legislation.
Any queries on how we handle or collect your data can be addressed to:
Michelle May-Jones, via email to michelle@wordswise.uk
What Personal Data Do We Collect
This website does not routinely collect any personal information, relating to your name, business, email address or other identifiable information.
Non-personal information, like your IP-address, is used by the website as part of its routine function and for analytical purposes.
Personal information that you submit via online forms, newsletters, emails.
We collect or use the following information to provide and improve products and services for clients, for the operation of client accounts, for marketing purposes and to deal with queries or complaints:
Names and contact details
Addresses
Occupation
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Audio recordings (eg calls)
Records of meetings and decisions
Website user information
Correspondence.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure
You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing
You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing
You have the right to object to the processing of your personal data. You can read more about this right here.Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients, for the operation of client accounts, for marketing purposes and to deal with queries or complaints are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
We get all personal information directly from you, provided via our website or email or provided to us by you on social media.
You can opt-out or unsubscribe at any time.
How long we keep information
Whether or not you become a client we will retain your personal data as long as necessary to deal with your enquiry, account or complaint up to a period of 24 months following inactivity.
Who we share information with
Data processor: SquareSpace
This data processor hosts our website (as per the cookies notice). They also use your data as appropriate in relation to Michelle May-Jones marketing activity and client processes, ie. billing.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO in writing at.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113